Testing new ways of providing palliative care in a rural community.
Full project title: Implementing Telehealth in Regional and Rural Community Palliative Care
Funding: Department of Health and Human Services, Victoria
Project run time: September 2018 – June 2019
Ethics: Low Risk Research, reviewed by BHS and StJoG Healthcare Human Research Ethics Committee
To test new ways of providing palliative care in a rural community by building on the findings of two previous projects (‘Patient phone visits project’ and ‘Telehealth at Ballarat Hospice Care Inc.’).
- To increase the capability of staff (nursing and supportive care teams) to use telehealth, with the emphasis on video-call applications, in order to improve the care delivered to their patients during a video call.
- To provide patient-centred care in regards to communication: using technologies and applications that patients already have and feel confident using and giving patients their preferred choice of communication.
- To determine if video-calls are viable and effective in the after-hours and crisis call setting.
- To enhance connection with other health professionals through the use of video conferencing.
What did we do?
In collaboration with nursing staff, the following processes and tools were developed, tested, reviewed and revised:
- A process map for the use of video during an unplanned audio call
- Staff procedures for scheduled and unscheduled video calls
- Satisfaction check lists for patients, nursing staff and other health professionals
- A screening tool for the telehealth capability of patients
- Patient journey map through BHCI.
- Relevant tools were incorporated in the BHCI model of care.
- Nurse initiated video calls have been introduced to after-hours care.
- Telehealth has been tested with other health professionals in settings when the patient is present and not present.
Publications and presentations
Presentation prepared for the Oceanic Palliative Care Conference 2019, 10-13 September 2019, Perth, Australia