What We Do


Carers are essential in palliative care

Carers and families: We work with you so you are

  • informed,
  • empowered,
  • respected and
  • supported

through the dying and grieving process.

Bereavement Support

We offer bereavement support to people who are bereaved following the death of a Hospice patient. We refer to other support services when required.

Relationships with the person who died are unique, so each person will experience grief and loss in their own way.  Not everyone wants or needs grief support.

Grief is not static, it ebbs and flows, with no set pattern.

We encourage everyone to

  • be kind to themselves
  • be willing to reach out and receive help from others
  • trust their inner strength and resilience
  • listen to themselves with compassion.

Caring for people at end of life

The Grampians Region Palliative Care Consortium produced helpful videos to for care for someone at home.

Topics include:

  • Everyday care
  • Managing symptoms
  • Psychological/emotional
  • Planning ahead
  • When death is near
  • Following death

Use this link to access all of the videos.

CarerHelp is a wonderfully helpful carer website; helpful information, videos and resources.

How we work

We work within the Carers Recognition Act 2012

We work within the Child Safe Standards

Useful Links

Advance Care Planning Australia

Australian Centre for Grief and Bereavement

Better Health Channel

Beyondblue 1300 224 636

Carers Respite Service 1800 059 059

CareSearch, Palliative Care Knowledge Network

Carers Victoria

Directline (Drug and Alcohol issues) 1800 888 236

Gamblers Helpline 1800 858 858

Griefline 1300 845 745/(03) 9935 7400

Head to Health – digital mental health resources.

Health Victoria

Lifeline 13 11 14

Mensline 1300 789 978

MindSpot – free service for people experiencing difficulties with anxiety, stress, depression and low mood. Providing assessment and treatment courses, or help to find local services.

Suicide Line 1300 651 251

Suicide Call Back Service 1300 659 467

The Compassionate Friends 1800 641 091 – bereavement support line for families and other who have experienced the unexpected death of a child under 18 years of age.

Parentline  1300 30 1300 

Palliative Care Victoria

Palliative Care

Victorian Multicultual Commission

1800RESPECT – National Sexual Assault, Domestic and Family Violence Counselling 1800 737 732

Useful Numbers

After Hours GP Helpline 1800 022 222

Mental Health Advice Line 1300 280 737

Nurse On Call 1300 606 024

After Hours Child Protection Emergency Service 131 278

Housing Support Service 1800 825 955

Ambulance/Police/Fire 000

Useful Forms

How to Support Grieving People

Common Reactions


After The First Year 

The Big List


Referrals to Ballarat Hospice Care in 2019-20
Client contacts 2019-20
Being a Carer Is Both Challenging and RewardingEveryone’s path to becoming a carer is different. Read their stories.
Marion McCabe doesn’t ever resent being one of the 730 Australians diagnosed with motor neurone disease annually.MARION’S STORY
When he died, he was with us and it was almost like he felt no pain. I just think we were lucky to have had that time with him.ALLANAH’S STORY
But one of the best things Ballarat Hospice Care taught us was not to be afraid of death. Moira was very accepting of it.GEORGE’S STORY
We’re always looking at opportunities for education and providing opportunities for our staff to engage in professional care.MEL’S STORY
More Stories